Customer service at its highest!


Do you know how department stores make sure that all the sales staff understands when it starts raining outside or whether the rain has already stopped? How come this is so important you might ask. From the customer service viewpoint, in the case when it is raining outside the shopping bag with your purchased goods needs additional protection with a thin plastic cover. Therefore in most large department stores in Japan, as soon as it starts raining outside the background music changes to something like “singing in the rain” as an internal announcement that rain has started to pour or then “over the rainbow” as a sign that the rain has stopped.

Brought to you by Sibylle Ito (シビル伊藤).

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