I have to confess I love to experience customer service in Japan, but honestly as I am working in sales providing the appropriate customer service in Japan is a headache. How do you make sure that you provide unique customer service related to the sold product leaving the customer with a happy feeling remembering your company afterwards. Especially with the increased competition for paying customers it seems to me every company comes up with unique ideas to increase their customer satisfaction.
I would like to share the most recent experience with the Japanese Postal Office. Roughly once a week I have some letters or goods to be sent out and the local staff recognizes me by now. What was unusual this time that I was asked whether I like flowers. Of course I do and was then presented with the above shown plant. Leaving post office I was wondering what the connection of postal service with flowers could be… then looking closer at the name of the flower フライングソーサー (flying saucer, meaning in English UFO) I understood. Knowing now that my post office has connections to a UFO I can be sure that my mail will always arrive promptly, wherever.
Brought to you by Sibylle Ito (シビル伊藤).